Instagram API

This topic has 4 replies, 3 voices, and was last updated 1 month ago by Artem Temos.

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March 20, 2024 at 8:18 am #550535

al2min
Participant

Hello
When I try to connect Instagram to the website, this error appears despite everything being correct on the Facebook and Instagram pages

Get instagram account id :(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the ‘pages_read_engagement’ permission or the ‘Page Public Content Access’ feature or the ‘Page Public Metadata Access’ feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-access for details.

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March 20, 2024 at 10:08 am #550561

Artem Temos
Keymaster

Hello,

We are sorry for the inconvenience. Our Instagram APP is currently under Facebook review. It may take a few days to solve this problem. We will notify you when Instagram starts working again.

Kind Regards

March 25, 2024 at 12:45 pm #551995

Artem Temos
Keymaster

Hello,

We have developed a workaround for the Instagram issue. Now, you can specify the Instagram page manually. Try to connect now and let me know if it works.

Kind Regards

March 26, 2024 at 1:51 am #552175

al2min
Participant

Yes it works thank you

March 26, 2024 at 10:27 am #552226

Artem Temos
Keymaster

Great, you are welcome! Feel free to contact us if you have any further questions.
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