Instagram API

Hello Support,

I am trying to set up Instagram API to follow your documentation.
https://xtemos.com/docs-topic/how-to-setup-instagram-api-2/

After clicking the connect button, select your Facebook account, but no pages are showing.
Please see the attached screenshot and loom video about the issue.

Please help me to resolve the issue.

Thank you

Regards,
Robert

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Make sure that you did everything as described in our documentation. https://xtemos.com/docs-topic/how-to-setup-instagram-api/
Please send us screenshots of your Facebook and Instagram configuration for each step.

Kind Regards
XTemos Studio

Hello,

Thank you for your reply.

Please see the attached Facebook and Instagram configuration screenshot.

Please let me know if you require any further information.

Thank you.

Robert

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Can you add our account as admin to your Facebook page? https://www.facebook.com/help/187316341316631
Here is the ID 100005536119773

“Oleg Cyaputa” is this correct user?
Please see the attached acreenshot and let me know if it is correct user.

Thank you.

Robert

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Yes, it is correct. Please give full access so we can check the configuration.

Yes, I give full access.

Please check and please let me know if you require wp admin login access.

Thank you.

Regards,
Robert

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We connected your Instagram page with account without any problems. Most likely, something is wrong with your personal account or you lack permission to access your page’s content.

Hello,

Thank you for the update.

I tried to connect Instagram under the WP admin > Theme Settings > API integrations > Instagram API > CONNECT

And I the page is open with no facebook account.
Select your facebook account:
← Cancel and return

Please see the attached screenshot for your referance.

Please let me know if you want WP admin login details.

Thank you.

Robert.

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Hello,

Yes, we understood the problem from your previous replies. But as we said, this issue seems to be related to your personal Facebook account. We were able to connect it with our account you added as admin.

Kind Regards

Hello,

Please advice how to resolve the issue.

Thank you.

Robert

Hello,

Please see the attached loom video link and help me to resolve the issue.

Thank you.

Robert

Hello,

In this case, we need to get access to your personal Facebook account to investigate the issue. Otherwise, we can’t identify what is wrong with your account.

Kind Regards

Hello,

I have added all the details.

Please check and let me know if you have any questions.

Thank you

We need to you to approve our log in https://monosnap.com/file/dqWOOD6MCRv9eEHMDwZf7vDNXgQH32

You need to contact Instagram page to your account https://monosnap.com/file/DBxWjuOKIBtvXi8rCdRolzu4K1BXoK
Let me know if it helps.

Hello,

Can you please try to login?

Thank you

Hello,

Please let me know the time when you are available.

I think the OTP code is expire after 10 minute.

Maybe our time zone is different and it will be easy for both of us if I know the time.

Thank you

Hello,

Did you connect the Instagram page as we asked in our previous reply? Please send us a screenshot.

Kind Regards

Hello,

Please see the attached screenshots.

Thank you

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Hello,

Please see the attached one more screenshots – linked accounts > Instagram

Thank you

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After checking your settings, we see that you are using the wrong business profile when connecting https://monosnap.com/file/DFjRuuCRFymqCesrPwAGCosQc2C66F
The business profile should be the one that has business assets https://monosnap.com/file/6sB6OF1MOGFWx236QS6EyM7MtddIa5
Therefore, we have chosen the right business profile and connected your Instagram, you can check it on the website

Hello Support,

Thank you for your prompt response and for resolving my problem.

I have a question regarding the instagram post images.
Please check our following blog page, where I call the instagram posts and all images are blurry.
https://www.lendingportal.co/blog/

If you compare it with instagram, then you will see the difference.
https://www.instagram.com/robertthelender

I have high resolution images for east posts, but I don’t find the option under the instagram elements.

Please advise how to resolve the issue.

Thank you.

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Hello,

You can specify “large” images size for the Instagram element as shown on the screenshot https://gyazo.com/a046c4d288407fb3dd830f5699a855a5

Kind Regards

Hello,

The blurry issue is fixed !

Thank you very much for your guidense.

Regarding the user “Oleg Cyaputa” on access the Facebook page as a admin… can I remove?

Please let me know and thanks again for your help.

Regards,
R

Yes, you can remove this account. Let me know if there anything else I can help you with.

Hello,

For now everything is fine and working well and if I have any questions I will let you know.

Thanks again for your prompt response and for resolving my problems.

Have a nice day ahead!

Regards.
R

You are always welcome. Feel free to contact us if you have any further questions.

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