Instagram Images

Hi:

Instagram api works pretty well, but there is what i think an issue:
The same instagram image is repeated dozens of times in multimedia folders what increases immensely disk space. Is there some setting am missing?

Thanks.

Attachments:

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Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hi:

You can access our staging site. Credentials in private.

Thanks.

Hello,

Please, send us your FTP access as well.

Thank you in advance.

Sure. Sent in private area
You have access to staging folder.

Hello,

You can fix it by applying patch # 456781. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

That was fast! Thanks.
I believe this patch fixes this image issue from now on, right?

In the following days will let you now if it’s working.
Thanks again.

Yes, it will not delete old images but prevent duplicating images in the future. Let us know how it works on your website.

Kind Regards

Hi:

Unfortunately patch is not working. Still endlessly duplicating images.
See attached. All of them from today.

Thanks.

Attachments:

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Hello,

As we can see, there are no duplicated images after applying a patch on your staging website https://monosnap.com/file/ofylyr9ORYPUlO1EVt7ETF6QbNq8LQ
Do you have this problem on your live website? In this case, we need admin access to that so we could check what is wrong there.

Kind Regards

Hi:

In fact, issue happens on live site even with patch applied.
Credentials sent in private area.

BEWARE: this is a live site. Please do not make any changes or deactivate anything. You can try first on staging as it is a clone of live site.

Thanks.

Hello,

Please, send us your FTP access to the live website as well.

Thank you

Hi:

Is the same i already sent you.
I granted you access to entire folder.

It seems to be a conflict with SEO plugin. We have fixed this on your live website. Please, test how it works now.

Hi:

Thanks. You’ve been great on this matter.
Can you just tell me exactly what it means “We have fixed this on your live website”? 😄

Thanks again

We added a special meta to all Instagram images to compare them with newly downloaded from Instagram to make sure that duplicated images will not be stored. So now it should work correctly. But anyway you need to test it for a few days and see how it goes.

Kind Regards

Thank you so much!
I will let you know in following days if everything is ok.

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