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Instagram widget images broken after update
- This topic has 13 replies, 2 voices, and was last updated 1 year, 11 months ago by
Luke Nielsen.
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AuthorPosts
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August 15, 2024 at 12:27 pm #590293
shukiParticipantHi, our Instagram widget images are broken after Woodmart theme update
A development environment has version 7.3.2 and it shows images ok.
On our production version 7.4.3 the images are brokenAttachments:
You must be logged in to view attached files.August 15, 2024 at 2:33 pm #590336
Luke NielsenMemberHello,
Did you check how it works in the latest 7.5.2 version?
Looking forward to hearing back from you!
Kind Regards
August 19, 2024 at 10:40 am #590846
shukiParticipantYes, current version is
Version: 7.5.2August 19, 2024 at 3:51 pm #590993
Luke NielsenMemberHello,
In this case, send me admin access via the private area so I can check the site settings.
Thank you in advance.
Kind Regards
August 19, 2024 at 5:10 pm #591034
shukiParticipantok, attached
August 20, 2024 at 4:52 pm #591331
Luke NielsenMemberHello,
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back.
Thank you in advance.
Kind Regards
August 20, 2024 at 5:02 pm #591336
shukiParticipantconfirmed
August 21, 2024 at 9:56 am #591449
Luke NielsenMemberHello,
On the website we have removed all old images and it started to work well – https://take.ms/K0cW9
Please check it on your side and let me know.
Kind Regards
August 21, 2024 at 10:45 am #591467
shukiParticipantHi Luke, “removing old images”
is there a button that does this ? some kind of reset ? how do i make sure it doesnt remove good images ?
thanksAugust 21, 2024 at 11:50 am #591494
Luke NielsenMemberHello,
The images load to the media, but somehow they were load broken so we removed them and then the API uploaded new images which work well now. Broken image shows empty in the Media so you will not confuse it with a normal image.
Kind Regards
August 21, 2024 at 4:03 pm #591552
shukiParticipantHi deleted some from the media, but now they just appear as black boxes. what am i doing wrong ?
see my comment in the private contentAugust 22, 2024 at 9:41 am #591658
Luke NielsenMemberHello,
Please send access to the last site you sent – https://take.ms/la4wA
Thank you in advance.
Kind Regards
August 22, 2024 at 9:48 am #591660
shukiParticipanttry what i sent.
please note, this a production site with active shop payments, be very careful.
thank youAugust 23, 2024 at 12:27 pm #592012
Luke NielsenMember -
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