Install the theme

why when I install the any theme demo I get this notification in attach, then if I choose another theme then it completes installation, but on the first time it doesn’t

why when I install the any theme demo I get this notification in attach, then if I choose another theme then it completes installation, but on the first time it doesn’t

I tried to attach the image, but it says error, why

why when I install any theme demo I get this notification in attach, then if I choose another theme then it completes the installation, but the first time it doesn’t,
so i have now two demo themes installed

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the maximum attach is 2 MB
what about if i want attach video to show something ,
how can be
!

Hello,

You need to increase PHP max execution time limit on your server. The recommended value is 180s. Then you will be able to import the dummy content without any problems. Let us know if it doesn’t help.

Kind Regards

but why on the next try with another theme, it works !!
and from where I have to increase PHP max execution time, from the panel !

check the attachment

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I think the new attachment is right

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really!
i changed to 180 s
and still same error,
what i have to do,
check attachemnt same error

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Hello,

Please, send us your admin access so we can check and import the dummy content for you.

Kind Regards

I asked you to tell me why this happened as all asked you the same issue

We don’t know exactly why while we don’t have your admin access and can’t check ourselves. Maybe the timeout is still low or some PHP error.

Kind Regards

1) but this issue happend to most of users, so you have to know what the main cause ,
for the timeout, should i increase more than 180s

2) after i install with the second try a lot if issues happen such as the categories menu not have all in the demo, and every refresh ask for save even if i save

check

check below,

Please, send us a user with admin privileges so we can do this for you.

Kind Regards

I have already updated the user privileges,
and after finishing the installation (tell me what was the issue),
because maybe do this later without asking you,

check below

Hi,
I am still waiting,

We have imported the dummy content for you. Please, check how it works now.

1) You didn’t tell me what was the problem,
Please specify
2) the category is not same to the demo,
a lot of categories missed and still same,
I don’t know what you make different

1) You didn’t tell me what was the problem,
Please specify
2) the category is not the same as the demo,
a lot of categories were missed and are still the same,
I don’t know what you make different to my setup

check the attachments

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There was a timeout problem after installation and that is why we have to run the import process twice. You just need to delete unnecessary categories from the menu or create a new one instead.
Sorry for the inconvenience.

1) What a solution for that, should I increase the time by more than 180s
2) What about the (save notice) after making a save, that I show you in the attachment,

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Hello,

1. You need to increase the value to 180s but it looks like there is some other timeout limit on your server. We recommend you ask your hosting provider for help on this matter.

2. Please, send us your admin access so we can check what is wrong.

Kind Regards

for option 2 you have idea about this issue, as a lot have the same,
this when you save the menu page and want to make refresh or move to another section, it asks you to save,
and still, make the same thing every time

We need your admin access to be able to check this problem.

Hi,
I have already installed the theme demo twice,
but now I found a new update for woodmart theme that fixed this issue,

should I have to reinstall the woodmart theme again to get one time installed instead of twice,

because I don’t know if there are any errors or bugs happened from twice installing,

or no need !!!

Yes, please, try to install the latest version 6.4.2, and run the dummy content import. It should work well from the first time.

yes and thanks

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