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Installing the template in WordPress
- This topic has 14 replies, 2 voices, and was last updated 3 weeks, 4 days ago by
Artem Temos.
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AuthorPosts
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January 14, 2025 at 10:13 pm #629760
inbalevi76ParticipantHello, I can’t install the template in WordPress. It seems that I am missing the CSS file of the design
Hello, I edited products on the site and suddenly an error occurred that came from a conflict between WooCommerce and the template. When I changed the template everything worked as usual.
I would appreciate help in fixing the problemAttached is a screenshot that shows what the problem is
Attachments:
You must be logged in to view attached files.January 15, 2025 at 10:36 am #629834
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
January 15, 2025 at 11:30 am #629862
inbalevi76ParticipantOkay, I wrote the details in the private content
January 15, 2025 at 11:45 am #629864
Artem TemosKeymasterPlease disable all plugins that are not related to our theme temporarily on your website.
January 15, 2025 at 11:47 am #629868
inbalevi76ParticipantI downloaded all the plugins and left only woodmart WooCommerce and Elementor and Elementor Pro
Attachments:
You must be logged in to view attached files.January 15, 2025 at 12:29 pm #629883
Artem TemosKeymasterAs we can see, you still have Crocoblock plugins and Elemenor PRO. They are not required for our theme so please disable them.
January 15, 2025 at 1:08 pm #629903
inbalevi76ParticipantIM SORRY I gave you the wrong private entry of the right site.
I am attaching the link to the correct website in the private content, sorry againJanuary 15, 2025 at 1:10 pm #629904
inbalevi76ParticipantAgain in the extra information
January 15, 2025 at 5:27 pm #630019
Artem TemosKeymasterCould you please provide us with your FTP access so we can troubleshoot this issue?
January 15, 2025 at 6:46 pm #630045
inbalevi76ParticipantHow can I give access to it? through where?
January 15, 2025 at 7:04 pm #630049
inbalevi76ParticipantI brought access, I listed it in the hidden content
January 15, 2025 at 7:30 pm #630057
inbalevi76ParticipantI also sent the private FTP login in the private content
Attachments:
You must be logged in to view attached files.January 16, 2025 at 10:17 am #630139
Artem TemosKeymasterIt seems like the website doesn’t work now and we see the following error https://gyazo.com/fbb347dd4b43843870151169297794b4
January 16, 2025 at 12:38 pm #630202
inbalevi76ParticipantWhat does this problem mean?
January 16, 2025 at 3:37 pm #630282
Artem TemosKeymasterWe can’t even view your website. The server generates this error. Please contact your server provider for help.
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