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Installing the template in WordPress

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #629760

    inbalevi76
    Participant

    Hello, I can’t install the template in WordPress. It seems that I am missing the CSS file of the design
    Hello, I edited products on the site and suddenly an error occurred that came from a conflict between WooCommerce and the template. When I changed the template everything worked as usual.
    I would appreciate help in fixing the problem

    Attached is a screenshot that shows what the problem is

    Attachments:
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    #629834

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #629862

    inbalevi76
    Participant

    Okay, I wrote the details in the private content

    #629864

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme temporarily on your website.

    #629868

    inbalevi76
    Participant

    I downloaded all the plugins and left only woodmart WooCommerce and Elementor and Elementor Pro

    Attachments:
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    #629883

    Artem Temos
    Keymaster

    As we can see, you still have Crocoblock plugins and Elemenor PRO. They are not required for our theme so please disable them.

    #629903

    inbalevi76
    Participant

    IM SORRY I gave you the wrong private entry of the right site.
    I am attaching the link to the correct website in the private content, sorry again

    #629904

    inbalevi76
    Participant

    Again in the extra information

    #630019

    Artem Temos
    Keymaster

    Could you please provide us with your FTP access so we can troubleshoot this issue?

    #630045

    inbalevi76
    Participant

    How can I give access to it? through where?

    #630049

    inbalevi76
    Participant

    I brought access, I listed it in the hidden content

    #630057

    inbalevi76
    Participant

    I also sent the private FTP login in the private content

    Attachments:
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    #630139

    Artem Temos
    Keymaster

    It seems like the website doesn’t work now and we see the following error https://gyazo.com/fbb347dd4b43843870151169297794b4

    #630202

    inbalevi76
    Participant

    What does this problem mean?

    #630282

    Artem Temos
    Keymaster

    We can’t even view your website. The server generates this error. Please contact your server provider for help.

Viewing 15 posts - 1 through 15 (of 15 total)