Intermittent Price Visibility Issue for Logged-In Users on WoodMart Theme

I am experiencing a recurring issue with the WoodMart theme on my WooCommerce site, which is integrated with Elementor. The problem concerns logged-in users occasionally being prompted to log in again to view product prices. Notably, a page refresh resolves the issue and the prices become visible.

I have enabled the option to not show prices in Products if you are not logged in.
Sometimes, not always, not all, in every browser a user (customer) logs in and after logging in, either on the home page or on a store page, the message appears in Products, to log in to see prices.
I don’t have any Cache plugin . On the server the cache is disabled.

Hi Stelios,

Thanks for reaching to us.

I can’t access your site, please double check https://prnt.sc/GdTtN__eK3d2

Regards,

Hi, thanks for the reply.
you can access now. We had an attack.

Hi Stelios,

The website still doesn’t work https://prnt.sc/AZlmkuGzrW8G

Please make sure you disabled IP or Countries restrictions, I am from VietNam.

Regards,

Please, due to several attacks from Vietnam, the hosting company asks you to connect via VPN, like Opera’s VPN.
Thank you

Hi Stelios,

I tried with VPNs but the site couldn’t loaded.

Please double check.

Regards,

I am sending you screenshots that show that using VPN (by Opera) and the Tor Browser, I can visit the site.
Try again please.
Maybe you don’t use VPN. If you can, pls, try Opera or Tor Browser.
If you want to send me a screenshot, pls, in the screenshot, show me you are using VPN, in order to send it to the Hosting Team, to support this.

Thank you!

Attachments:

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Hi Stelios,

I re-installed VPNs and it worked.

I also tested both type of accounts and all worked, you can watch recorded video for better understanding https://screenpal.com/watch/c0XDQwVGaWV

If you need further helps, please let me know.

Regards,

I have found a pattern to reproduce it.
1) Visit: https://choice-creation.gr/my-account/
2) Login
3) Click on the Logo
4) There it is!

Hi Stelios,

It’s still working very well.

https://screenpal.com/watch/c0XbD0VGkpU

Regards,

Well… I really can’t understand..
The struggle is real though
https://screenpal.com/watch/c0XbqRVGpDN
Any suggestions on what is the problem?
The thing is that the same attitude is for all the visitors. I have asked many customers and they report the same behavior. You are the first that I see it is working.

Hi Stelios,

Please disable cache plugins, CDN or plugins related to cache and double check.

Let me know how it goes.

Regards,

Hi,
there were no cache plugins active, nor via Server cache.
I created a snippet with this code inside and it seems the problem has gone

This is the code snippet:
add_action( ‘init’, function() {
if ( ! session_id() ) {
session_start();
}
});

add_action( ‘wp_logout’, function() {
session_destroy();
});

Hi Stelios,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

[Author]

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