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Internal Server Error at checkout

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  • May 23, 2018 at 12:52 am #58890

    kieranw80
    Participant

    Hi

    I am receiving an ‘Internal Server Error’ message within the checkout.

    – User enters credit card information (I am using ANZ eGate plugin – it was working last week but now it is failing, I have tried two separate plugins and both report Internal Server Error)
    – Clicks ‘Pay Now’
    – Internal Server Error displays at top of cart
    – Payment does get debited from users card but order does not process.

    Please can you look into this – it was working last week with no issues but when I transferred the site to the live environment it stopped – I got new credentials from the bank and still it fails – but I don’t think it is an issue with the gateway because payments are being processed – Woocommerce is just not recognising a successful payment and is not proceeding to finalise the order.

    I have deactivated both plugins but they both work – I was using the one developed by ‘Tyson Armstrong’

    Thanks

    May 23, 2018 at 6:15 am #58897

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

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Viewing 2 posts - 1 through 2 (of 2 total)