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Internal server error – checkout page

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  • Author
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  • #120603

    exe65
    Participant

    Hello,

    When i’m on my checkout page and want to finish the purchase i get an “internal server error” warning at the bottom of the page. I deactivated non essential plugins but the issue remains.

    Is there a solution for this ?

    Thank you,

    #120626

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    #120711

    exe65
    Participant

    I switched to twentysixteen and the problem is the same. I also contacted the hosting provider and they are looking into it. The thing is even mailchimp (promo popup) isnt working. I don’t know if this is related – contact form on the other hand works fine.

    #120722

    exe65
    Participant

    This is from the error log

    #120732

    Artem Temos
    Keymaster

    If it doesn’t work with other themes as well then the problem is not caused by WoodMart. Most likely it is caused by some of the installed plugins. Try to disable them one by one.

    #120807

    exe65
    Participant

    Hello,

    You are correct, thank you. I disabled all of the plugins and the order went through! I will now test one by one what is causing this.

    #120823

    Artem Temos
    Keymaster

    You are welcome!

Viewing 7 posts - 1 through 7 (of 7 total)

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