ISSUE BUTTON ADD IN THE PRODUCT PAGE

GOODMORNING. I’VE AN ISSUE. AFTER ADDING A PRODUCT TO THE CART (ONLY ON THE PRODUCT PAGE) THE REFILL BUTTON ENDLESS AND THE PRODUCT IS NOT ADDED TO THE CART.
URL: https://www.gruppoala.com/prodotto/seghetto-elettrico-campagnola-t-rex/

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hi, I disabilitated all plugin but the issue is there. I hope that this issue will be fixed soon. Thanks in advance

Please, keep all plugins disabled and send us your admin access.

Perfect! I created an account with your email yet.

Could you please share the access here, using the Private content field?

Thank you in advance.

ok

We don’t see the problem on your website now. Please, check https://gyazo.com/2686bfc77f586475a462b33325c68291

I tried again in wild mode and it doesn’t work (not even on mobile). however if I add a product from the upselling products button they are added. the problem only occurs with the button on the product page

Attachments:

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Could you please send us a link to the product that you are testing?

is the same for alla product. Only in every the single product page

We tested one more time and it works well on our end. Could you please clear your browser cache and test it? Also, check it with a different machine or mobile phone.

i’ve cleared the cache. i’ve change browser. I’ve tested it in another machine and phone. When i try to click the button add in the product page i have ever the same issue

this is what i’ve seen in developer mode

Attachments:

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Hello,

We checked it one more time and see the problem. But as we can understand, you enabled plugins and now it doesn’t work. It looks like plugins cause the issue. Please, try to disable them one more time so we can test and see.

Kind Regards

Hello,
I I disabled all extra plugin.

I attend you. Thanks in advance

Hello,

After checking the issue, we see that your server blocks all AJAX requests that go to this URL: https://www.gruppoala.com/wp-admin/admin-ajax.php and in the response we see the following message: https://monosnap.com/file/KM3puLmBmVjZGjiWsz5xvf9f7OFKry

Therefore, contact the technical support of the server to solve this problem.

Kind Regards

Hello,

The issue was fixed!
Thanks for your support

Marino

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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