Issue displaying Staggs Product Configurator

Hello,

We bought few days ago WoodMart theme and we want to use the Staggs Product Configurator plugin on our WooCommerce store.

Here is the current situation:

The shortcode [staggs_configurator product_id=”ID PRODUCT”] works correctly when placed on a normal WordPress.

I tested the plugin staggs product configurator on a default WordPress theme , and the configurator works perfectly there, without any shortcode, but with WoodMart Theme, I tried to use the shortcode [staggs_configurator product_id=”ID PRODUCT”] but it works correctly just when placed on a normal WordPress page (not working under elementor)

So, I tried to display the staggs configurator product above the product price by adding the following code in my child theme’s functions.php but is not working:

add_action(‘woocommerce_single_product_summary’, ‘ajouter_staggs_au_prix’, 5);
function ajouter_staggs_au_prix() {
if ( is_product() && shortcode_exists(‘staggs_configurator’) ) {
echo do_shortcode(‘[staggs_configurator product_id=”‘ . get_the_ID() . ‘”]’);
}
}

What works:

Staggs Product Configurator works on default WordPress themes
Shortcode in normal pages
Plugin is active and product configurator enabled

What does not work:

Staggs configurator in the WoodMart theme
Shortcode via Elementor Shortcode widget
Shortcode via child theme hook

Could you please advise:

How we can use Staggs Product configurator above the product price in WoodMart as is working for any other free worpress theme?

If there are any hooks, settings, or workarounds to ensure the shortcode renders correctly when using Elementor or your theme templates.

Thank you for your help.

Hi groupelfd,

Thanks for reaching to us and appreciate your patience.

Could you please check how it works with WooCommerce Storefront to understand if it is our theme issue or not?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards,
Hung PD

Hi Hung Pham,

Thank you for your reply,

We tested the Staggs Product Configurator plugin with the official WooCommerce Storefront theme, and it works perfectly.

However, with WoodMart, the configurator does not appear and when we use code to custom the theme it only shows below the price and add to cart button.

Since it works fine on Storefront, the issue clearly comes from compatibility with WoodMart.

Thank you for your support.

Hi groupelfd,

Thanks for patience.

1. Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you.

2. To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards,
Hung PD

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