Issue in checkout page when using payment gateway MyFatoorah

Dear Support,

I integrated MyFatoorah (3rd party payment gateway plugin) in woodmart to use for checkout but it appears that it is not showing the payment gateway description section in checkout page(check image 1) but when I change the theme to another one it is working fine (check image 2).

Please I need to fix this issue asap, let me know if there is anything that needs to be done or I am doing wrong, or if it issue in the theme itself.

Regards,

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Hello,

Maybe you are using a custom layout. Try to disable the custom layout for the Checkout and see if it works. You can do this in Dashboard -> WoodMart -> Layouts.

Best Regards

I disabled the custom layout like you suggested and it didn’t work still facing same issue

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

I tried this solution I deactivated all plugin and still facing same issue

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

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