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Issue on theme installation

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #534191

    ste.laguda
    Participant

    I have an error every time I try to install the Woodmart Theme.
    Need support! Thanks

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    #534356

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #534568

    ste.laguda
    Participant

    IIt’s the first time I have this issue with a theme installation.
    Need to fix it as soon as possible!

    • This reply was modified 10 months, 1 week ago by Artem Temos.
    #534599

    Artem Temos
    Keymaster

    Please, send us your FTP access as well.

    Thank you

    #534730

    ste.laguda
    Participant

    Private content

    • This reply was modified 10 months, 1 week ago by Artem Temos.
    #534852

    Artem Temos
    Keymaster

    Could you please clarify what PHP version you have on your website? Note that you need to have PHP 7.4-8+ for our theme. According to the error log you have an outdated version installed.

    #535411

    ste.laguda
    Participant

    The PHP version is 8+

    #535425

    Artem Temos
    Keymaster

    Your current PHP version is 7.3 and not 8+. Check the screenshot https://gyazo.com/84e3937792d3295c8c5b4c64ad9c162d

    #535752

    ste.laguda
    Participant

    Check Again. The PHP version is right as you can see: https://staging3.essenzadigitale.it/i.php

    #535753

    ste.laguda
    Participant

    From wich file do you get that screenshot?

    #535754

    Artem Temos
    Keymaster

    Yes, it seems to be updated now. Please, check if you still see the error on your website.

Viewing 11 posts - 1 through 11 (of 11 total)