Issue with “403 Forbidden” Error After WordPress Installation

Dear Support Team,

I have installed WordPress on my server with the Woodmart theme. After successfully installing and activating the theme, I am encountering a 403 Forbidden error when attempting to access any page on the site.

### Steps I Have Taken:
1. Verified that **mod_rewrite** is enabled on the server.
2. The .htaccess file exists and contains the standard WordPress rules:
`plaintext
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
`
3. Set permissions as follows:
– Directories: **755** (including httpdocs).
– Files: **644**.
– Also tried changing permissions recursively.
4. Checked file and directory ownership – the owner is sanisbazeni.com_2k5ttmsx62z, which seems correct.
5. Reset **Permalinks** in WordPress settings, but the issue persists.
6. Attempted to create a simple info.php file with the phpinfo() function, but it results in the same **403 Forbidden** error.

Could you please review and advise what might be causing this issue? I have attached a screenshot for additional context.

Thank you in advance for your help and support. If you need any further information, please do not hesitate to contact me.

Best regards

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Additional Observation:
The last thing I noticed is that WordPress works fine on another server running Plesk, while it fails on this new server. I suspect that the Plesk installation might differ between the two servers, and some critical component might be missing on this new server. Could you please confirm if there’s a missing Plesk-related component or configuration causing this issue?

Hello,

Thank you for providing detailed information about the issue.

The 403 Forbidden error is generated by the server, which typically indicates a server-side restriction. Since you’ve already verified permissions, .htaccess rules, and ownership, the issue likely stems from server configuration or security settings.

We recommend contacting your hosting provider and asking them to investigate this error from their side. Specifically, they should check:

Server security modules (such as ModSecurity) that might be blocking access.
Plesk configuration differences between your servers.
Any IP restrictions or firewall settings that could be causing the issue.

If they need any details related to the WoodMart theme, feel free to let us know.

Kind Regards

[Author]

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