Issue with AirWallex checkout

[ecomyr75]

Hi,

I’m using Woodmart and Airwallex as a payment gateway.
Issue is there a specific page (/wc-api/airwallex_main/) in Airwallex checkout that is not displaying correctly, please see attached.

Is there a way to edit it so that it displays correctly ?

Thanks.

• This topic was modified 2 months, 2 weeks ago by ecomyr75.

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Small bump 🙂

Hello,

Please clarify how to get access to the “AirWallex checkout” because at the moment I see that the default Checkout page works well – https://take.ms/rsD87

Kind Regards

Hi,

Please check the link in Extra information. Thank you.

Hello,

Sorry for the delay.

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send the admin access via the private area.

Kind Regards

Hi,

I confirm that you have permission for plugins deactivation and theme modification on the provided staging version. Please check the admin creds in the private area.

Best

Hi,

Any update? Thanks

Hello,

I apologize for the delay.

It looks like the password is wrong – https://take.ms/nLIqS could you please update it?

I await your response.

Kind Regards

Please check extra information

Hello,

Add the following code once then after loading the page remove that code and recheck the issue.

update_option( 'woocommerce_api_enabled', 'no' );

Kind Regards

Hi Luke,

Thanks for you reply.
So if my understanding is correct the process is to:
1 – Add the code
2 – Refresh the page once
3 – Remove the code

And this should fix the issue forever ?

Hi again,

I have applied your recommendation, please check private section.

Hello,

Now on my side, it works well, check this https://take.ms/DphVL screenshot.

Thank you for your time.

Kind Regards

Hi again Luke,

I’d like to clarify wether we should leave the code section : update_option( ‘woocommerce_api_enabled’, ‘no’ );
or remove it after refreshing ? I did what you suggested and it did work but every now and then the issue comes back and I have to add the code, refresh, and remove it again. Could you please clarify if the code section should be permanent or removed, and why ?

Thanks

Hello,

The code should be applied once and then you can remove it. This code constantly saves the value to the database.

Let me know if you have any questions.

Kind Regards

Hi Luke,

Thanks for your answer.

I’m just not sure why every few days the issue comes back and we have to reapply the code. Do you have any idea of what might cause this to happen? Thanks.

Best,

Hello,

After checking your site again, we see that you use the WooCommerce Legacy REST API plugin and when you turn it on, the value of the option changed by the custom code returns to the default value. In this situation, there are 2 options, either you do not use the WooCommerce Legacy REST API plugin, or we provide you with another custom code, but we cannot guarantee the correct operation of the Legacy REST API functionality.

function woodmart_is_woocommerce_legacy_rest_api() {
		return false;
}

Kind Regards

Hi Luke,

Thank you for your answer.

But as far as I can see, the WooCommerce Legacy REST API plugin isn’t enabled, so I’m not sure how it could be causing the issue with the checkout page? We have no problem in not using it, but I think it’s already the case.

Best,

Hello,

You just need to add the code we provided in our previous reply now. Let me know if it helps.

Kind Regards

[Author]

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