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Issue with AJAX Shop Functionality in Woodmart Theme

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  • #691291

    admin-3814
    Participant

    Hello,
    We’re currently experiencing an issue with the AJAX shop functionality on our website.

    When clicking on the product category filters, pagination links, or the “Select options” button in the product grid, the page redirects instead of loading via AJAX. The AJAX Shop option is enabled in the theme settings, and everything was working fine until two days ago.

    Here’s what we’ve already tried:
    – Disabled Cloudflare cache and the WP Rocket plugin
    – Regenerated WooCommerce lookup tables
    – Flushed Redis object cache and cleared all transients

    Despite these steps, the issue persists. Specifically:
    – Clicking “Select options” briefly triggers the quick shop, but then redirects to the product page.
    – Pagination links sometimes load via AJAX, but other times redirect the page entirely.

    Interestingly, when logged in as an admin, AJAX loading works as expected with no issues.

    Could you please investigate and advise on how to resolve this?
    Thank you.

    #691307

    admin-3814
    Participant

    I’ve noticed this issue occurs primarily on mobile devices. On desktop, AJAX functionality works intermittently—sometimes it loads correctly, other times it redirects. This inconsistency makes it difficult to pinpoint the cause.

    #691448

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution.

    Best Regards,

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Viewing 3 posts - 1 through 3 (of 3 total)