Issue with All Products for Woocommerce subscriptions

Hi.
I have installed Woocommerce subscription and All Products for Woocommerce subscriptions to setup recurring orders. Here you can see a product with one time purchase and weekly/monthly subscriptions available at 10lbs and 20lbs sizes ( https://ourstreetsofindia.com/product/organic-biryani-pulav-rice-rice-basmati-white/).

So now after selecting a size variation, in the product option switcher, dropdown for All Products for Woocommerce subscriptions is not showing up. when I switched to storefront theme it worked. Could you please help me sort this issue?

Plugin URL:
https://woocommerce.com/documentation/woocommerce-extensions/all-products-for-woocommerce-subscriptions/

Hello,

Could you provide the step by step description of the problem with the screens?

I have checked the product, I see a variation drop-down, I selected the variation and added it to the cart.

At what stage does the problem occur?

Best Regards

Go to this product >
https://ourstreetsofindia.com/product/organic-biryani-pulav-rice-rice-basmati-white/

>You will see product variations > Select a size >then the subscription option comes in ‘Onetime and Subscribe and save 5’> so when we select ‘Subscribe and save 5” another drop down should come. It is not showing in Woodmart theme. If I switch it to storefront theme and try the same, it works. I hope you have find the issue. thanks

Hello,

Please switch to the Storefront, make the screen how it should be, and provide the site admin access, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Hi,
I have switched it to Storefront (https://ourstreetsofindia.com/product/organic-biryani-pulav-rice-rice-basmati-white/). Added credentials via Private content.

Thanks

Hello,

Thank you very much. If it is a live site, please enable the WoodMart theme, I will submit the case to our developers and they would check. It may take some time.

We will get back to you asap.

Best Regards

Hello,

Please provide FTP access, and insert the access into the Private content below the message area.

Best Regards

Hi,

Thanks for the reply. Sending the details via private content

I am not able to attach the AWS keyfile

Hello,

Please insert the password into the Private content, as soon as we check and resolve you will change the password.

This area is safe and confidential.

Best Regards

Hi, my hosting is with AWS. So you need the keyfile to access ftp. I am not able to upload key file private content

Hi,
Attaching AWS .pem key file

Attachments:

You must be logged in to view attached files.

Hello,

Please provide a short video tutorial on how to enter your FTP?

Best Regards

Attaching a video for your reference.

Hello,

Unfortunately, no video has been attached.

Best Regards

HI , PLS SEE THE VIDEO ADDED IN PVT CONTENT AREA

Hello,

Please disable this option and check again: https://prnt.sc/SsJXD5LmQP-5

Let us know if the problem remains.

Best Regards

[Author]

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