Issue with Cart Item Display on Homepage

Dear Basel Theme Support,

We’re currently experiencing an issue with our Basel theme where items added to the cart are not displaying properly on the homepage after navigating back. Upon adding an item to the cart and returning to the homepage, the recently added item is not showing; instead, it displays as zero.

We’ve attached videos and screenshots demonstrating the problem for your reference.

Could you please provide guidance on how to resolve this issue?

Thank you for your attention to this matter.

Attachments:

You must be logged in to view attached files.

Hello,

Looks like the Gutenberg is enabled for the Cart/Checkout pages. If you want to enable default templates from the theme, you need to edit those pages and remove all Gutenberg blocks (https://monosnap.com/file/DYynCYO5DELtMiDQW2E99Yhx3TFPCs). Then define such shortcode for the checkout: https://take.ms/8yG9B , and for the Cart: https://take.ms/1bnqH , then those pages will be shown with the theme’s design.

https://woo.com/document/woocommerce-shortcodes/

Let me know if you have any questions.

Kind Regards

Hello, We have removed Gutenberg blocks from our Cart and Checkout page and updated with [woocommerce_cart]
and [woocommerce_checkout] shortcodes as per your instruction. But still our issue remain same. When we go back to Homepage our cart item shows Zero.

Can you please investigate more.
Thanks.

Thanks.

Attachments:

You must be logged in to view attached files.

Sorry, but we can’t enter your dashboard using the password you provided before.

Please check now! We have shared our updated dashboard login info.

Hello,

As we can see, your cart and checkout pages are displayed correctly now. Here are screenshots

https://gyazo.com/713e605998883a2f0975d89f1831d0d5
https://gyazo.com/b91d901a78cdc383bf97be60c2dfcaca

Kind Regards

Please check again. Our issue is not with cart and checkout pages. It’s previously shows correctly too.

Our issue is when we already added item into our “cart” and then we click on homepage the Cart items don’t shows the right number of products instead it’s shows zero. This problem occurs when we click on “Home” or “Raxxio logo” to go back to our homepage; rest of the others page like, contact us or about us it’s shows correctly.

Please check the attached video. Please give us an proper solution or fix it by your team.

Thanks.

Attachments:

You must be logged in to view attached files.

Please, disable all plugins that are not related to our theme and switch to the parent theme temporarily so we can check this problem.

[Author]

Posts