Issue with certain attribute (with image) after CLEAN SELECTION cannot choose.

Hello dear team.
I am building a furniture store site using Woodmart.
I have encountered an issue with one of the variation attributes I’ve added.

I added an attribute called “SIDES” and made 2 terms for this attribute: “LEFT” and “RIGHT”
I wanted to use images for these terms, so I’ve added an image to each of the terms and checked the “Enable swatch”.

Now I can see the images on the product page
But when I click on the “Clean selection” for this attribute – I cannot choose again!
I click on any of them, but it does nothing.

When I disable the “Enable swatch” and refresh I then get the attribute in a dropdown and then it works – meaning I can choose from the dropdown with no problems.

The issue is that it is really important to use images for this attribute.

Also when enabling swathces and seeing the image, if I clean selection I cannot click on the COLORs and the product images do not switch to the correct image.

I hope this is clear enough.
I will add links, access details and pictures to explain better.

Here’s a link to a product with 2 variations (“color” and “springs” with no images and disabled SWATCHES):
https://dreamhomeil.com/product/beds-noar-jacob/
I can choose from the dropdown – no problem, even after “clean selection”.

Here’s a link to the product with 2 variations (color + side):
https://dreamhomeil.com/product/corner-sofa-vered/
From the “SIDES” attribute I use images and when I click on “clean selection” I can no longer choose any of the terms for “SIDES”.

Hope you have a solution.
Kind regards,
Keren

p.s. Love your theme! I use it a lot.

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Edit:

I did not indicate that I am not able to change the term to “right” or “left” at all.

not only after “clean selection”

Also no indication of which one is chosen.

Hello,

I have checked the product: https://gyazo.com/d7bd85ffbeceae8dd4ac01b9fb3997e4

I cleared the selection and tried again: https://gyazo.com/b7fba9098a5a593aec52bf54b9e3b18c

You need to select all the attributes that are included in the variable product. This is Woocommerce functionality and the WoodMart theme does not influence.

If you have any questions please feel free to contact us.

Best Regards

Dear Elise,

thank you for your reply.
but you missed my issue.
you did what you did on the product i have no problem with.

please read again my whole message and try again with this product in this link:

Here’s a link to the product with 2 variations (color + side):
https://dreamhomeil.com/product/corner-sofa-vered/
From the “SIDES” attribute I use images and when I click on “clean selection” I can no longer choose any of the terms for “SIDES”.

best regards,
Keren

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check how it works.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello again.

I deactivated all plugins as you suggested
but this did not resolve the issue.

attahced an mp4 to show
how variations with image are:
1. It shows no indication to which of them are chosen (by default)
2. I cannot switch between the image variations
3. When I “clean selection” I cannot choose it again

So the issue is that IMAGE VARIATIONS are not choose-able

Please advice,
Kind regards,
Keren

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I am adding the error that shows when clicking on the variation.
Hope this helps..

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Hello,

All the attribute and attribute items slugs should be in Latin letters.

You need to delete the attributes and recreate them and assign them. This is Woocommerce functionality it works the same regardless of the theme. https://gyazo.com/430d9fc4e9de05494254939a6a66d223 and https://gyazo.com/f3cba3953dea04318ebc5012405195f8

Best Regards

Hello dear Elise!

This was the issue!
And changing the attrinute slugs to LATIN LETTERS fixed the issue!

I appriciate your help resolving this.
Have a great week.

Kind regards,
Keren

You are welcome! We are here to help.

Wish you a wonderful day!

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