Issue with Checkout and Items in Cart on Firefox Web Browser

Hello.
We are having an issue with this website on a Firefox web browser (http://creativeproducts.developwithrgb.com/). When you add a product to the cart then try to to navigate to the ‘Checkout’ from the fly-out, the products in our cart disappear and the cart is empty upon reaching the ‘Checkout’ screen.

Please advise.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Also, please, check how it works with the default WordPress theme.

Hi.
We have deactivated all the plugins that were not related to the theme (Ninja Forms and Yoast SEO) and the issue is still persisting. It is also now happening in Google Chrome but intermittent.

We also activated the Twenty Seventeen WordPress Theme and the items added to the cart, remained in the cart when navigating to checkout (please see attached screenshot).

We have provided Admin access in the ‘Private Content’ section.

Attachments:

You must be logged in to view attached files.

When we test your website now we don’t see any problems with adding to cart in FireFox https://gyazo.com/a94efdd6a06024e001071ad59a6ab5da

The issue is when you add items to the cart and try to access ‘Checkout’ from the flyout, when the ‘Checkout’ loads, it says there are no items in the cart.

https://drive.google.com/file/d/1WrMj6q71D0yFBeZBaRBsXLXk3Gxbtwfy/view

Yes, we tested in the same way and it works correctly. Try to clear your browser cache and see.

Our Firefox’s browser is cleared upon closing the browser, but I have went in an manually cleared the cache and the issue is still present. I also checked it on a number of our devices and am still seeing it as well.

https://drive.google.com/file/d/1po33AdIu6DLPNmw_ZRBI7eZRLX5Cd1In/view

Strange, but your website is not working at all for us. Could you please check what is wrong now? We can’t even enter via Chrome.

We apologize, the website was in development then launched yesterday. The new website URL is https://creativeproductsofswfl.com/

We just tested it on a few computers more and it still works fine with FireFox https://gyazo.com/2a92f92492b6b1d9b46d0af177144382

Yes. We are now no longer experiencing this issue. Could it have resolved itself when we fully launched the website?

We don’t know since we didn’t see it before the launch also.

[Author]

Posts