Issue with County Dropdown Disappearing on Checkout Form

Hello,

I’m encountering a strange issue with the county (județ) dropdown in the checkout form on my website.

When I click to select the county, the dropdown briefly appears and then immediately disappears — unless I click and hold the mouse button. This makes it very hard for users to select a county properly.

What I observed:
When the County field is located lower on the screen (near the bottom of the viewport), the dropdown tries to open upward due to limited space below — and this is when the problem occurs: the list appears and immediately disappears after clicking.

However, when the County field is positioned higher on the screen, and the dropdown can open downward, it behaves correctly and stays open as expected.

This seems to be related to the dropdown’s positioning logic depending on the available vertical space.

I’ve attached a short screen recording to demonstrate the issue.

Could you please take a look and let me know if there’s a fix or if this is a known issue?

Hello,

I’ve checked your site on my end, and the county dropdown appears to be working correctly — it opens and stays visible without needing to click and hold.

See video for clarification: https://streamable.com/df6evx

Check back your site and check the issue. If you have any questions, feel free to contact us.

Best Regards,

When the County field is located lower on the screen (near the bottom of the viewport), the dropdown tries to open upward due to limited space below — and this is when the problem occurs: the list appears and immediately disappears after clicking.

https://streamable.com/qyahrl

Hello,

The login details you provided are not working anymore. Please share the correct login details so I can check the issue and give you a possible solution.

Best Regards,

Login credentials attached for staging website;

Hello,

Your issue has been resolved. I have deactivated some of the plugins on your site, and the country field is working fine. Please check back your site and reactivate the plugin one by one to check which one caused the issue.

See screenshot for clarification: https://streamable.com/df6evx

Best Regards,

Hello Woodmart Support Team,

Thank you very much for your assistance in investigating the issue with the County dropdown on the checkout page.

With your help, we were able to isolate the problem and confirm that the issue is not related to the Woodmart theme itself. After thorough testing, we identified that the dropdown only behaves incorrectly when the Dokan plugin is active. I’ve already contacted their support team to follow up on this conflict.

I appreciate your quick responses, guidance, and time spent on troubleshooting this with me.

You can now close this ticket from your side.

Best regards,
Cosad Andri

Hello,

Sounds great that your issue has been solved.

You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards,

[Author]

Posts