Issue with Default Thank You Page Redirecting to 404

Dear WoodMart Support,

I hope you are doing well. I am experiencing an issue with my website https://eroticsexshop.cy/. Although I have the “Default Thank You Page” option turned on in the settings, it is redirecting customers to a “404 Page Not Found” error once an order is completed.

Could you please investigate and assist in resolving this issue?

Thank you for your time and support.

Hello,

Could you please check how the plugin works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Kind Regards

I checked with storefront and is working fine. Also deactivated all plugins that is not required with woodmart. This issue still exists.

Hello,

It looks like something blocks me even when I use VPN – https://take.ms/t14JY, clarify how I can avoid that blocking.

Thank you in advance.

Kind Regards

Access with the login link I shared.

Hello,

Okay, I see. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

How long do you estimate for it to take ?

Hello,

In general, it could be around 20 minutes. But if that is a live site, would be better to clone it and move to the staging platform, in such a way the live site will not be affected: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

It’s a very big website with over 12k+ products. It is manually impossibe for me to have a backup and then upload it incase of anything goes wrong

Hello,

You can just clone a website in a few clicks using an appropriate tool and upload that cloned website on another staging domain. In this way, your live website will have nothing to do with the changes in another stage domain.

Looking forward to collaborating with you!

Kind Regards

Actually you can go on and do the plugin uninstall on this live website. But I will tell you when. So is it possible for you to do this during night time ?

Hello,

Okay, I will do testings at night.

Thank you for your time.

Kind Regards

Alright. You have my approval to do it tonight.

[Luke Nielsen]

Hello,

After deactivating 3rd party plugins and enabling the parent theme, the Thank you page started to appear – https://prnt.sc/izfbteOKNaZ9

Then I enabled plugins one by one and found that the Elementor Pro causes the issue, here is the result when it is disabled – https://dropmefiles.com.ua/en/sPv4M

On the default theme, the same issue persists – https://dropmefiles.com.ua/en/DzwNEvsT3 so this is something related to Elementor itself because on the default theme the Thank you page is not defined as well. Also, I suggest you disable that custom Checkout page – https://prnt.sc/TZ-19SMptraB and use the default from WooCommerce, it could fix the issue (I didn’t remove that custom Checkout page as this is a live site so I cannot tell you exactly whether it fixes the issue or not).

Kind Regards0

• This reply was modified 4 months, 3 weeks ago by Luke Nielsen.

You can close this ticket.

Hello,

Always remember that you can reach out to us with any questions you may have.

Have a good day!

Kind Regards

[Author]

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