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Issue with Delivery Time model of dokan plugin

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  • #658371

    debsahoo188
    Participant

    So if i am using Dokan plugin and enabled Delivery Time. Even its not mandatory for customer still its asking for choose the date and time. before reaching out to you i did checked with Dokan Team here is there response.

    Thank you for reaching out to us regarding the issue you are experiencing. We apologize for any inconvenience this may have caused and appreciate your patience.

    Explanation of the Issue:
    Require the Delivery Date and Time feature to function properly
    Solution/Resolution:
    This feature is working accurately in our local platform. So, we consider this issue as a site-specific issue. Usually, such an issue is triggered due to conflict. To address this issue, we recommend performing a conflict test to determine if the problem stems from a plugin or theme.

    Please follow the steps below to conduct a conflict test:

    Deactivate all plugins except for Dokan, Dokan Pro, and WooCommerce.
    If the problem persists, proceed to the next step.
    Switch to a default theme such as Twenty Twenty or Storefront and activate it.
    Additionally, make sure to clear both your site’s cache and your browser’s cache.
    Finally, retry the process and see if the button functions properly.

    Performing these steps should help identify any conflicting elements causing the issue.
    Next Step:
    If you are unable to find any conflict and still facing the same issue, then we recommend taking a complete backup of your website and permitting us to thoroughly investigate the problem. To facilitate the investigation, please provide the following information:

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    #658397

    Luke Nielsen
    Keymaster

    Hello,

    Create a clone of the live site and move it to the staging platform so we can investigate that issue there, thus the live site will not be affected.

    I await your response.

    Kind Regards

Viewing 2 posts - 1 through 2 (of 2 total)