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Issue with Duplicate Site License and Deactivation

Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 23, 2026 at 9:41 am #705723

    tugayd
    Participant

    Hello,

    We currently have a 3-site license for the Mars theme. However, it appears that one of our sites is listed twice in the license panel, which causes the total usage to be shown incorrectly.

    Because of this duplication, we are unable to deactivate one of the entries, and it seems to be blocking proper license management.

    Could you please help us identify and remove the duplicated site, or advise on how we can deactivate it correctly?

    Thank you in advance for your support.

    January 23, 2026 at 11:23 am #705746

    Artem Temos
    Keymaster

    Hello,

    Thank you for contacting us, and sorry for the inconvenience. I have deleted the duplicated activation. Please check this from your end and let me know if there’s anything else I can help you with.

    Kind Regards

    January 23, 2026 at 11:32 am #705750

    tugayd
    Participant

    Hello,

    Thank you very much for your help.

    Could you please deactivate the other license associated with zenios.tech only?
    I am planning to clear the database and then reuse the second license code for Zenios Tech.

    Please do not deactivate the license used for atptech, as it is currently active and in use.

    Thank you for your support.

    January 23, 2026 at 11:40 am #705756

    Artem Temos
    Keymaster

    Sure, I have deactivated both zenios websites so you can activate it now.

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Viewing 4 posts - 1 through 4 (of 4 total)