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Issue with First Click Not Working on Mobile After Theme Update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #641986

    Roderik
    Participant

    Description:
    After updating to the new theme, the first click is unresponsive on mobile devices.

    Steps to Reproduce:
    1. Use an actual mobile device (not inspect element). In my case, an iPhone.
    2. Go to a category page like https://www.aquariumwarenhuis.nl/product-categorie/aquarium-decoratie/bodembedekking/
    3. Select a product.
    4. The first click is meant to expand options like reviews or quick view.
    5. The second click does not work. A third click is required, but the second click should function properly.

    Expected Behavior:
    The second click should work as intended without requiring an additional third click.

    Request:
    1. What is causing this issue?
    2. How can this be fixed?

    Looking forward to your support.

    Best regards,
    Roderik Louis

    Attachments:
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    #642325

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #642573

    Roderik
    Participant

    Ok. Done See other fields for more information. The issue is still there. Remember to check it on a mobile divice and not trough inspect element.

    Best regards!
    Roderik

    #642639

    Artem Temos
    Keymaster
    Xtemos team

    Please keep only theme-related plugins from the provided list so we can check.

    #642671

    Roderik
    Participant

    Done.

    Feel free to disbale or activate the plugins you need. You have access and it is a staging.

    Tnx!

    #642886

    Artem Temos
    Keymaster
    Xtemos team

    To fix this issue you need to enable the following option in Theme Settings https://monosnap.com/file/Yix09J0mj3UTP15tQsSgD0A0fmCwPH

    #643969

    Roderik
    Participant

    It works. great. tnx for the help

    #644361

    Artem Temos
    Keymaster
    Xtemos team

    You are always welcome.

Viewing 8 posts - 1 through 8 (of 8 total)

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