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Issue with “Frequently Bought Together” Bundle Not Attaching to Products

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  • #668993

    tramonto.label
    Participant

    Hello WoodMart Support Team,

    I hope you’re doing well. I’m encountering a problem with the “Frequently Bought Together” (FBT) feature on my WoodMart-powered site and would appreciate your assistance.

    When I create a new FBT bundle and attempt to assign it to a specific product, the bundle does appear on that product’s edit page but when I press it, it is not being assigned.

    Attached are images.

    Txs

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    #668999

    Artem Temos
    Keymaster

    Hello,

    Thank you for purchasing the WoodMart theme and reaching out to us. We appreciate your report regarding the issue with the “Frequently Bought Together” feature.

    To resolve this, please begin by disabling all third-party plugins temporarily to check if there is a conflict with any of them. After doing so, try assigning the FBT bundle to a product again.

    If the issue persists, kindly provide us with admin access to your WordPress dashboard so we can investigate further. You can share the credentials securely using the Private content field.

    Looking forward to your response.

    Regards

    #669005

    tramonto.label
    Participant

    Hi,

    figured out that if this plugin is enabled it doesnt work? https://woocommerce.com/document/facebook-for-woocommerce/
    Any reason why?

    #669054

    Artem Temos
    Keymaster

    Please send us your admin access so we can check what is wrong when the plugin is turned on.

Viewing 4 posts - 1 through 4 (of 4 total)