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Issue with icons on mobile – Facebook embedded browser

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  • #555441

    martin.marss
    Participant

    Hello!

    I am facing an issue with icons and unfortunately neither of the previous topics answered the issue.

    Background: I created a live environment from a clone. I developed the site in a separate url (test.website.ee) and once it was production ready I used the cloning mechanism provided by the host provider. Everything works well.

    What I have encountered is that randomly the page is losing “elementor” design, or blog-posts not appearing under the “custom” blog page, but here a quick fix is to re-save pages and everything is okay. but I am having bigger issues with icons.

    in the beginning, they randomly missed in desktop as well. Saving theme settings, reviewing the site URLs (HTTP/HTTPS under the general settings), purging the site cache did the trick, works. Also icons are in most of the scenarios correct – but in case of Android device and opening site from FB Messenger (as embedded Facebook browser), icons are missing (squares). I have pretty much plugins that are needed. One of the threads indicated that caching plugin might cause the issue (disabled caching, still the issue persists)

    And at this moment, I have no idea, how to fix it.

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    #555537

    Hung Pham
    Keymaster

    Hi martin.marss,

    Thanks for reaching to us.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

Viewing 2 posts - 1 through 2 (of 2 total)