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Issue with Media Library Popup Not Opening in WordPress Admin

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  • #681159

    blueplusmail
    Participant

    Hello ,

    I am experiencing an issue with my WordPress site using Woodmart. When I click on a file in the Media Library, the attachment popup does not open, and I cannot edit images.

    #681213

    Hung Pham
    Keymaster

    Hi blueplusmail,

    Thanks for reaching to us.

    1. To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    2. You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,
    Hung PD

    #681217

    blueplusmail
    Participant

    Hi,
    thank you

    I deactivated all plugins (except WoodMart Core, Elementor, and WooCommerce plugins), but the issue still persists. In addition, I tried switching to WordPress themes such as TwentyTwenty, but the Themes page is also not working – clicks have no response.

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Viewing 3 posts - 1 through 3 (of 3 total)