Issue with menu on site

I am having an urgent issue on my site whereas sometimes the menu does not show up.

Then after purging the cache, the menu shows up again.

This is happening quite frequent

I have just noticed that the menu sometimes does not show up only on the HOMEPAGE. Meaning the first page that you see when you visit the site.

Hello,

I would like to request temporary admin access so I can look at the settings there better.

Thank you for your time.

Kind Regards

Hey,

credentials have been sent with this post.

Hello,

Disable this https://prnt.sc/Z9hQjMJAevQt option in Theme Settings, clear the site/server cache and recheck the issue.

Kind Regards

So a setting dedicated for mobile devices can sometimes affect the desktop menu only on the hopepage ? Thanks

Hello,

Yep, in the description you can see “This option currently removes all HTML tags from the desktop header version on mobile devices”. This is a common issue when customers enable this option and at the same time, their cache plugin doesn’t support a separate cache for mobile devices. If you want to use this option, your plugin should support a separate cache for mobile devices then that issue will not occur when enabling that option.

Kind Regards

hey Luke,

Please note that the issue is till persistent although I have performed the changes you recommend.

This is costing us great issues as people are not able to navigate to our shop.

Screenshot attached as proof of this.

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Hello,

Clarify, did you disable that option? Did you clear the site/server cache after it?

Update the access to the admin panel – https://prnt.sc/46O9h6eEMtXG

Kind Regards

I did both yes.

Cleared cache clouflare and siteground cache.

The account has been shared again.

Hello,

Thank you for the updated access but it looks like it’s limited to the basic user – https://prnt.sc/LEj6WB3EIlS2

Could you please update it to admin permissions?

Kind Regards

apologies you are right.

I have added the admin role now please check.

Also, the issue is happening now as we speak. I will not purge cache as to make sure the issue remains.

The issue disappeared again.

It seems like when I change something from the backend ( WordPress panel) the menu appears again.

Hello,

I don’t see any options related to a “separate cache on mobile devices” in your cache plugin settings. E.g. in the WP Rocket it looks like this https://prnt.sc/kaW8DesfXWuk , https://prnt.sc/_u6-Vffum95j

Make sure that your cache plugin supports that feature.

Kind Regards

I am purging the cache from both siteground plugin and from cloudflare I am completely deleting the cache.

it works as I have used it various times and you can see from the developer tools it is working.

The screenshot you shared is to enable cache for mobile devices. I do not have cache for mobile devices.

If you do not have that option for mobile caches, then this https://prnt.sc/Z9hQjMJAevQt option will not work, you need to disable it, clear the site/server cache.

Kind Regards

Done. setting disabled.

Great, check some time the issue and let me know if the topic can be closed.

Thank you for your time.

Kind Regards

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