Issue with off canvas

We have an issue with the off canvas, it does not work, after adding a product it does not display content. It displays as a added item in cart, but when you click by cart, it does not show the content. I have tested leaving only the minimum plugins, elementor, and woodmart core, but it doesn’t work. I have also used the woodmart (not child theme) and it doesn’t work either.

Hello,

We appreciate you reaching out to us.

Could you please make a video with your issue for a better understanding? Also, please provide access to the admin dashboard through the private area so I will check it on your side.

Kind Regards

[planbcomunicacion.es]

Hello,

I attach a video where you can watch the issue.

Waiting your reply

Best regard.

• This reply was modified 1 year, 8 months ago by planbcomunicacion.es.

Hello,

Sorry but I don’t see any video, maybe you forgot to attach it. Otherwise, you can attach some screenshots.

The private area is situated below the message area: https://prnt.sc/7UOWMJlxkp5a

Looking forward to collaborating with you!

Kind Regards

[planbcomunicacion.es]

Sorry, no video attached

• This reply was modified 1 year, 8 months ago by planbcomunicacion.es.

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Hello,

Yes, sorry video was too heavy, try again please.

Our private information is below in following private grid

Thanks

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Hello,

Thank you, but could you please send me the URL of your website as well?

Looking forward to hearing back from you!

Kind Regards

Hello,

Of course, I send you in the following private grid

Best regards

Hello,

I have checked that issue on my side and it works well, here is a video:

https://monosnap.com/file/vWCZuf9v10k4xOo1uVr4wdycPlJ2b2

Please try to clear the browser cache and recheck the issue.

Kind Regards

Thanks you so much!!

Hello,

You are welcome! Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards

[Author]

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