Issue with opening the website in Instagram In-App browser

Its showing unknow error encountered

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hello?

Hi pankaj714514,

Thanks for reaching to us and appreciate your patience.

Instagram’s in-app browser is limited functionality version of a full browser, which can struggle with certain JavaScript, cookies, or complex scripts commonly used in WordPress sites. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards,

i checked with another theme with woocommerce store front, but theres no such issues with that

Hi pankaj714514,

Thanks for sharing details.

As I explained above, this is related to Instagram’s in-app browser is limited functionality version and out of our controls.

Thanks for understanding.

Regards,

isnt there anything that can be done to to stop that

Hi pankaj714514,

I’ve passed this topic to one of our developers, and they will take a look it soon.

Thanks for understanding our limitations.

Regards,

thank you

Hi pankaj714514,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Kind Regards,

okay

Hi pankaj714514,

Thanks for details.

We’ve checked this on our side and didn’t notice any issues https://monosnap.com/file/C1qPkqhfHsrzJS8nk6muUle52xXBGc. However, based on your video, it’s possible that the problem is related to the large image sizes. Could you please try checking your website again, but this time without the Trending Right Now section with the info boxes?

Regards,

checked without Trending Right Now section with the info boxes but its still the same issue. And from the screen recording of yours, i dont think you checked in the in-app browser of instagram, please do check in instagram’s in-app browser.

this should be fixed asap because our most of the customers are coming from instagram. thanks.

whats the update for this

Hi pankaj714514,

First of all, appreciate your patience.

I tested on my phone and the site worked very well in Instagram’s in-app webrowser, please double check https://www.mediafire.com/file/40skunkfq4x6zpm/ScreenRecording_05-26-2025+10-20-29_1.MP4/file

Kind Regards,
Hung PD

[Author]

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