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Issue with product carusell

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  • #394489

    winsa
    Participant

    On the ekram site, there’s an issue with a theme element which is called ”Products (grid or carousel) Settings”.

    The issue appear on mobileview, when you scroll down: For some reason, the section / image begins to zoom in by it self and we dont know why

    **See video recording from iphone: **https://drive.google.com/file/d/1Nbr_3uoJZxoRQxy5zger2KSMFylV5b6g/view?usp=sharing

    I’ve created a test frontpage that you can check it on:

    Could you please fix this issue, so we can update the element ourself on the front page? Please also let us know, what was causing this issue.

    #394666

    Hello,

    We are terribly sorry for the delay.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugin deactivation, and switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #394752

    winsa
    Participant

    Hey Elise!

    Please see extra information on this answer. Notice, we spin up af development site instead with copy of live site.

    #394837

    winsa
    Participant

    and we confirm you can do as you wish with the install, since it’s an development install.

    #394913

    Hello,

    Please provide the page where this contact form is. I try the URL, it gives 404 page.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)