Issue with Product Export – Incorrect Value in “Weight” Field

Hello,

When exporting the products from the panel, the “Weight” field in the .csv displays a date instead of the actual weight.
Could you please check if this might be an issue caused by your theme?

Best regards,
Nikola

Hello ivoltbg,

Thanks for reaching to us.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards,
Hung PD

Hello,

I switched to a different theme, but the issue remains the same. Could you advise me who I should contact for further assistance?

Best regards,
Nikola

Hello ivoltbg,

If the issue still persists with the default theme. It means that it is not our theme issue. For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires or You need to find a third party plugin to achieve more functionality that best suits you.

Regards,
Hung PD

Hello, thank you for the advice. I’ve already done it.

Thank you for your help. You can close ticket.

Best regards,
Nikola

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