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Issue with Product Page Tabs Layout After Update

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #613509

    koraybesirli
    Participant

    Hello,

    I am experiencing an issue with the “Single Product Page” tabs (e.g., Description, How to Use, Ingredients, Details) after updating the WoodMart theme.

    Before the update, the content inside these tabs was displayed vertically (one below the other). However, after the update, the content now appears horizontally (side by side). I believe this is not the intended behavior.

    I would appreciate it if you could assist me in resolving this issue.

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    #613514

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #613517

    koraybesirli
    Participant

    Hello,

    Thank you for your response. I have deactivated all plugins that are not directly related to the WoodMart theme and kept the following plugins active:

    WoodMart Core
    WooCommerce
    Elementor/WPBakery Page Builder
    The issue is specifically on the Single Product Page, and it appears on desktop devices in the tabs section (e.g., Description, How to Use, Ingredients, Details). Previously, the content in these tabs was displayed vertically (one below the other), but now it appears horizontally (side by side).

    Here is a link to one of the affected product pages:
    https://uzmaneczanem.com/magaza/kisisel-bakim/goz-cevresi/yaslanma-karsiti-goz-cevresi/liftactiv-collagen-specialist-goz-bakim-kremi/

    I have also created an admin account for you to investigate the issue. Here are the login details:

    #613520

    Artem Temos
    Keymaster

    Please specify the admin username as well.

    #613524

    koraybesirli
    Participant

    I sent the information you requested.
    Thank you

    #613542

    Artem Temos
    Keymaster

    It seems to be affected by the custom CSS and probably by some customizations made in the child theme. Could you please remove all the code temporarily and switch to the parent theme to check?

Viewing 6 posts - 1 through 6 (of 6 total)