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Issue with Product Page Video Player – Black Line on Right Side

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  • #678981

    reneersloan
    Participant

    Hello WoodMart Support Team,

    I am experiencing a small but persistent layout issue with the video player on my single product pages.

    A thin, vertical black line appears on the right edge of the video player. I have attached a screenshot where I have pointed to the issue with red arrows.

    To troubleshoot, I have already performed the following steps:
    1. I have double-checked my original video files and can confirm they are clean and do not contain this black line.
    2. I have tested this with both the “Simplified” and “Native Player” options in “Video display type” settings. The black line appears in both modes.
    3. I have cleared all my website, server, and browser caches.

    The issue remains after these steps, which suggests it might be a CSS or container styling issue within the theme’s video player.

    To help you investigate, I have created a new temporary admin login for you. I will provide the credentials in the private content area below this post.

    Could you please take a look and help me identify what is causing this black line and how to remove it?

    Thank you for your excellent theme and your assistance.

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    #679191

    Hello,

    Now I have checked one of your products and have not seen the black line in the video player on the single product page.

    See Screenshot for clarification: https://postimg.cc/G8FGDXZF

    If you have faced the issue on a specific product page, share the page URL so I can further check on your site and give you a possible solution.

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)