Issue with “Recently Viewed” Products Not Updating

Hello,

Why is it that when I view a new product, it does not appear as the latest item in the “Recently Viewed” section? The information there does not update in any way. Could you please check?

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Hi ivoltbg,

Thanks for reaching to us and appreciate your patience.

I checked the Recently viewed products‘s data source set to All Products Can you please try to set to Recently Viewed Products and double check. Please read more here https://xtemos.com/docs-topic/recently-viewed-products/

Regards,
Hung PD

Hi, thank you for your reply.

I’ve read through the topic and followed the instructions, as you can see in the attached screenshot. However, when I visit a new product and then go to another page, that product does not appear in the “Recently Viewed” section.

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Hi ivoltbg,

I tested the site and it worked again, please double check.

Regards,
Hung PD

Hello,

maybe something on my side got broken. I’m attaching a video so you can see how the bug appeared, but at the end, I did something and it got fixed. Honestly, I don’t even know exactly what happened.

I’m uploading the video just for your information – it will be available for 3 days.

After that, you can close the topic. Thank you!

https://we.tl/t-bLe2lTAu4T

Sorry, that was for another ticket. I will copy that message there. Can you make me a short video how it is working by you, because I cannot see any difference. Thank you in advance.

Hi ivoltbg,

Please see recorded video for better understanding https://go.screenpal.com/watch/cTiVnMnljgk

Regards,
Hung PD

Hello,

Thank you. I have created the same video for you as a guest on the website, but it is not updating. Could you please guide me on what might be causing this and why it works for you but not for me? How can I fix this issue?

I am attaching the video link: https://go.screenpal.com/watch/cTiVirnlQIj

Hi ivoltbg,

I kindly recommend you to purge the cache of CDN, disable CloudFlare CDN temporarily and double check the issue.

Kind Regards,
Hung PD

Hello,

I checked with Microsoft Edge and there is no problem there. The issue comes from Google Chrome. Many people use Chrome, and I believe everyone will experience this problem. Is it possible for you to do something on your side, since at the server level the website and this functionality are working fine?

Hi ivoltbg,

I kindly recommend you to purge the cache of CDN, disable CloudFlare CDN temporarily and double check the issue.

Have you followed my above instructions? The video recorded with Chrome. Everything worked fine and the issue looks like cache issue.

Kind Regards,
Hung PD

Hi,

Cloudflare is disabled and I’ve completely cleared the CDN using “Purge All,” but in Chrome there are no real-time results — everything remains static… Could you please help and take a look?

Hi ivoltbg,

I tested in incognite in most browsers and it worked, can you please try on other browsers?

Kind Regards,
Hung PD

Hello,

It doesn’t work only with Google Chrome…

I’m sure this is related to something with WordPress… If I install another caching plugin like WP Rocket, will this fix the issue?

Hi ivoltbg,

If it worked with other browsers, so it’s non-related theme issue because WoodMart does not control that.

Clear all browser cookies, cache and double check to see if it helps.

Kind Regards,
Hung PD

Hello,

I would like to share that the issue has been completely resolved except for the following. Let me explain so you can check it within your theme as well:

1. I removed the LiteSpeed Cache plugin, which was installed by default on my domain.

2. I installed the WP Rocket plugin, which works flawlessly and refreshes everything in every browser!

3. The remaining issue, which I now believe is related to your theme (since the caching problem has been resolved and no longer exists), is that when I view Product 1, it immediately appears in the “Recently Viewed” section. When I then view Product 2, it also appears; then Product 3, Product 4, and so on—the widget gradually fills up. So far, so good. However, if I revisit a product that has already been viewed and no longer shows in the widget, it does not appear again. In other words, your container does not add products to “Recently Viewed” once they have already been viewed.

If I haven’t expressed myself clearly or if I wasn’t understood properly, I can make a short video to demonstrate. You can also try it yourself.

Hi ivoltbg,

Please apply the 672249 patch in WoodMart > Patcher. Then recheck the issue and let us know.

Regards,
Hung PD

Hello,

I’m glad you understood what I meant. I updated the topic, tested it, and unfortunately the issue remains the same. Please take another look and correct it so I can test it again.

Best regards

Hi ivoltbg,

After applied the patch, please clear all cache and check again.

Regards,
Hung PD

Hello, tested and I confirm that it is fixed. Thank you very much. You can close topic.

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