Issue with Side Navigation and Bottom Navigation on Mobile

I’m experiencing two issues on my website:

Side Navigation: The side navigation does not appear when clicking the button on the user dashboard in some browsers, although it works fine on the admin dashboard. The issue seems to be browser-specific, as it works on one browser but not on others. Could you please check if there is any browser compatibility problem or if a script might be failing?

Bottom Navigation on Mobile: The bottom navigation on mobile devices also has a similar issue. It doesn’t display or function correctly when clicked. Could you please investigate what might be causing this issue?

Please let me know if you need any more details or access to the website for troubleshooting.

Thanks in advance for your help!

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Hello,

1. I suggest you clear the browser cache in the browsers where it works wrong. Then recheck the issue.

2. Send me access to the admin panel so I can check the issue with the bottom mobile navbar.

Thank you for your time.

Kind Regards

I have already cleared my browser cache and tried accessing the site using an incognito browser, but the issue persists.

I hope this message finds you well. I submitted my issue two days ago and received a response requesting my admin credentials and password, which I provided promptly. However, I have not yet seen any resolution or update regarding the problem.

Could you kindly provide an update on the status of my issue or let me know if further information is needed from my side?

i have provided my user and pass in the private message

I appreciate your assistance and look forward to your prompt response.

Hello,

I apologize for the delay.

Seems that the access is wrong – https://take.ms/aboFQ could you please update it?

Looking forward to hearing back from you!

Kind Regards

i have send it to you

thank you

Hello,

First please update the Core plugin – https://take.ms/ySyu0

Also, may I disable 3rd party plugins for testing?

Kind Regards

yes sure can

Hello,

Could you please disable the server cache?

I await your response.

Kind Regards

yes sure no problem

done

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Hello,

The issue is the maintenance mode is enabled and at the same time there is no page with such a template. I suggest you disable it in Theme Settings -> Maintenance: https://take.ms/D2TU0j then clear the cache and then it should appears well on all browsers.

Kind Regards

yes thank you for support and kindness
already solved the problem

Hello,

You are welcome! In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

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