Issue with Signup Form for newsletter (Klaviyo)

Hi,

Sorry, i’m french and my english is very bad.

I try to add the signup form for my newsletter (i use Klaviyo)

Impossible to find where is the issue ! 🙁

The signup form code from Klaviyo

<center><form id="email_signup" class="klaviyo_condensed_styling klaviyo_condensed_float klaviyo_condensed_embed_NuS3Y8" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate">
  <input type="hidden" name="g" value="NuS3Y8">
  <div class="klaviyo_field_group">
    <label for="k_id_email">Newsletter Sign Up</label>
    <input type="email" value="" name="email" id="k_id_email" placeholder="Your email" />
  </div>
  <div class="klaviyo_messages">
    <div class="success_message" style="display:none;"></div>
    <div class="error_message" style="display:none;"></div>
    </div>
  <div class="klaviyo_form_actions">
    <button type="submit" class="klaviyo_submit_button">Subscribe</button>
  </div>
</form></center>
<style type="text/css">
.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8,
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 {
  font-family: "Helvetica Neue", Arial;
}.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8 label,
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 label {
  color:#838282;
}.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8 input[type=text],
.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8 input[type=email],
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 input[type=text],
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 input[type=email] {
  border-radius: 2px;
}.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8 .klaviyo_submit_button,
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 .klaviyo_submit_button {
  background-color:#97BF13;
  border-radius: 2px;
}.klaviyo_styling.klaviyo_condensed_embed_NuS3Y8 .klaviyo_submit_button:hover,
.klaviyo_condensed_styling.klaviyo_condensed_embed_NuS3Y8 .klaviyo_submit_button:hover {
  background-color:#89AE0E;
}
</style>
<script type="text/javascript" src="//www.klaviyo.com/media/js/public/klaviyo_subscribe.js"></script>
<script type="text/javascript">
  KlaviyoSubscribe.attachToForms('#email_signup', {
    hide_form_on_success: true
  });
</script>

Theme version : Woodmart Version : 2.2.0

Who can help me ?

Best regards,

Stephane

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Hello,

Thank you very much for choosing our theme and contacting us.

The issue you mention is caused by the plugin have a look, please at the screen https://gyazo.com/764b76636434cc6bb02e5a2e12881f2c

Our theme does not influence that. If you try to check the issue on the default WordPress theme you will see the same effect. You will need to contact the plugin support.

If you have any questions feel free to contact us.

Best Regards

Hi Elise,

Thx for your answer, I got to fix the problem (a little by chance).

Best regards,

Stephane : )

You are always welcome if you have any questions feel free to contact us.

Best Regards

I’m sad ! Finally … i have again same issue … my signup form is again broken ! 🙁
I don’t know why.

The signup form is not a plugin, it’s a code in html block

I have 2 plugins from Klaviyo on the website … i desable the two plugins but i have always the issue ! 🙁

Can you help me ?

Sorry, if the problem is caused by the plugin you use, then you have to contact plugin’s developers for help since it is not related to our theme.

Ok ! I don’t know if it’s a issue with a plugin.

I have desable all others plugins and actived them one by one.
Now, for me, that ok on Safari and Chrome, but always same issue on Firefox.
It’s a mystery !
Thx for your answer, i contact Klaviyo support again to see if can help me.

OK, contact us if you will have any question regarding our theme.

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