Issue with Thank You Page Redirection After Order Processing
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Dear Woodmart Support Team,
I hope this message finds you well. I am currently experiencing an issue with the thank you page redirection on my website, eroticsexshop.cy. Despite having the default “Thank You” page option enabled in the Woodmart theme settings, customers are being redirected to the shop page after a successful order processing instead of the designated thank you page.
Could you please assist me in resolving this issue or provide guidance on how to ensure that the thank you page displays correctly after order completion?
Thank you for your assistance and support.
Hello,
In general, the Thank you page comes from the WooCommerce by default. The theme itself cannot disable that page, we have just an option to add additional blocks there.
Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
Shared with you the login credentials.
Hello,
Sorry for the delay.
It looks like the access is wrong – https://take.ms/Lh4Sr
Could you please update it and let me know?
Kind Regards
Sent you the updated one.
Hello,
It looks like the Elementor Pro affects it – https://take.ms/BkNM6, so I suggest you contact their support for further solutions.
Let me know the result.
Kind Regards
.
