Issue with theme updation

My WooMart update is showing a “Forbidden” error during the update process. Additionally, I am facing a scrolling issue on the home page. I am using slider carousels on the home page, and when scrolling down, the page exhibits an auto-scrolling effect (up and down) that only occurs for iPhone users. Kindly provide a solution for these issues.

Please see the error vide here

[archana.sudersanan]

https://wordpress-1230744-4392641.cloudwaysapps.com/wp-content/uploads/2024/11/WhatsApp-Video-2024-11-19-at-12.58.47-PM-1.mp4

• This reply was modified 3 months, 1 week ago by archana.sudersanan.

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

After updating, recheck the issue with the carousell.

Regards

Hello

Yes, I followed the same steps, but it’s still showing the same error. Version is very old.

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Hello,

Please, deactivate the license and let me know so I can try to update the theme on your side.

I await your response.

Kind Regards

Hello

Yes sure. I am deactivating it right away. Please check with in 5 mts.

Hello,

The theme is updated to the latest version -https://take.ms/Lu5Jf

Kind Regards

Thank you so much for your prompt reply. Could you please check my slider issue? On iPhones, the page scrolls up and down automatically when we swipe the carousel quickly left and right.
https://wordpress-1230744-4392641.cloudwaysapps.com/wp-content/uploads/2024/11/WhatsApp-Video-2024-11-19-at-12.58.47-PM-1.mp4 please check the video here

Hello,

Here is a video from my side – https://dropmefiles.com.ua/en/UhcRYWfMx

Try to clear the mobile cache and browser, then recheck the issue.

Kind Regards

Thank you so much for your prompt reply.

Hello,

So the topic can be closed?

Let me know if you have some questions.

Kind Regards

Yes please.

Hello,

You are welcome! Always remember that you can reach out to us with any questions you may have.

Have a good day!

Kind Regards

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