Home › Forums › WoodMart support forum › Issue with wishlist UI, Buttons are overlapping
Issue with wishlist UI, Buttons are overlapping
- This topic has 13 replies, 2 voices, and was last updated 3 years, 8 months ago by
Elise Noromit.
-
AuthorPosts
-
June 1, 2021 at 2:47 pm #296936
JiteshParticipantHi Team,
Can you please check the page wishlist of my website as the buttons and images are overlapping. Screenshot attached.
Attachments:
You must be logged in to view attached files.June 1, 2021 at 10:21 pm #296980
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.
Best Regards
June 4, 2021 at 8:03 am #297526
JiteshParticipantHi
I have tried deactivating the plugin but issue still exist.
June 4, 2021 at 12:08 pm #297580
JiteshParticipantHi Please respond immediately.
June 4, 2021 at 9:39 pm #297681
Elise NoromitMemberHello,
Please check the credentials I cannot log in. Here is what I get:
INSECURE PASSWORD: Your login attempt has been blocked because the password you are using exists on lists of passwords leaked in data breaches. Attackers use such lists to break into sites and install malicious code. Please reset your password to reactivate your account. Learn More
Please disable all the plugins except these ones:
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGBest Regards
June 5, 2021 at 9:35 am #297743
JiteshParticipantHi Can you please check now.
i have disabled all the plugins.
June 5, 2021 at 11:12 am #297767
JiteshParticipantHi Any update?
June 5, 2021 at 2:34 pm #297798
JiteshParticipantHi Till the time i am not getting any update. I have been esclating the issue from past 3 days. Request your revert immediately.
June 5, 2021 at 3:31 pm #297812
Elise NoromitMemberHello,
I am sorry you have this issue. You contacted us on June 1, and got a reply, and then contacted us again on June 4. That is why the delay occurred.
I have entered your site, check and I see the following:
You have activated two builders: Elementor and WP bakery page builder. WoodMart works with either WP Bakery builder or Elementor builder at once, but not with both at the same time. In the process of the installation of the plugin, you can install one building plugin, you are going to use. It is not possible to convert an existing site that is built on WP bakery page builder into Elementor. I have deactivated Eelementor and Wishlist is better now: https://gyazo.com/ead39d2af42fc4ba561e519660f47f53
I deactivated all the plugins not related to the theme and left payment and tax plugins https://gyazo.com/35b6a12c1555449e3f8bc1141cb648b2
The Wishlist is as it should be: https://gyazo.com/fc530de7b805225acb67b6b4297c8667
Now I am activating all the plugins I deactivated excepting Elementor.
Please deactivate these plugins: https://gyazo.com/e39815854fdddec20ab99cfce08cc1c7 and then activate one by one checking the Wishlist to detect which one causes the problem.
If you have any questions please feel free to contact us.
Best Regards
June 6, 2021 at 4:40 am #297885
JiteshParticipantHi ,
I have done hit and trail method with all the plugin by deactivating them but still I am getting the issue.
I have attached the screenshot , where it clearly shows that remove and close button are overlapping with each other that same is with the website on pc . On loading the page why it is showing remove and close button and why they are overlapping. It should work like other pages, it should open like other pages.
Attachments:
You must be logged in to view attached files.June 6, 2021 at 4:44 am #297889
JiteshParticipantIn the screenshot that you have shared, https://gyazo.com/ead39d2af42fc4ba561e519660f47f53
The only concern is why close and remove button are overlapping and i am not able to click on any of them.I have done deactivating the plugins but it is not working. Requesting your kind help on this please.
Attachments:
You must be logged in to view attached files.June 6, 2021 at 7:31 pm #297958
Elise NoromitMemberHello,
Please confirm the permission to deactivate the plugins and leave the site in this condition, you will check and activate one by one to detect the one causing the problem.
Best Regards
June 7, 2021 at 12:34 pm #298142
JiteshParticipantHi, i am giving you the permission to deactivate the plugins.
Requesting you to please resolve the bug asap as its been many days.
June 7, 2021 at 10:48 pm #298231
Elise NoromitMemberHello,
Please check your site now: https://gyazo.com/ac506a7bfd80ce9a95b720ddf00bff63
Please activate the plugins one by one checking which one causes the problem.
Best Regards
-
AuthorPosts
Tagged: Hampered UI/UX of wishlist
- You must be logged in to create new topics. Login / Register