Issue with WoodMart Template Causing Website Errors
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I am experiencing an intermittent issue with my WoodMart template. At times, the website works perfectly, but from time to time it shows an error. When I deactivate the template, my website works without any problem.
Could you please help me investigate and resolve this issue? I can provide screenshots, error logs, or access details if needed.
Thank you for your assistance.
Best regards,
Hello
Thank you for purchasing WoodMart. To help us investigate the intermittent issue you are experiencing, could you please provide detailed steps on how to reproduce the error? Additionally, screenshots or error logs would be very helpful. If necessary, you can share access details via the Private content field for a more in-depth review.
We look forward to assisting you in resolving this matter.
Regards
At times, I receive this error on the homepage and also on the checkout page. Other times, the website works perfectly without any issues.
I have attached screenshots of the error for your reference.
Let me know if you need any additional details to help investigate this problem.
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Hi,
500 Internal Error is a generic error that indicates an issue on the server and can be caused by different things. Anyway, to understand its nature, you need to check your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Regards
Hi,
I got the error shown in the attached screenshot.
I also noticed the following:
When I disable WooCommerce, the website works fine.
When I disable the theme, the website also works fine.
But if I keep both WooCommerce and the theme active, the website doesn’t work and I get the error.
Could you please check this conflict and let me know how to resolve it?
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Hello,
These messages don’t contain actual errors on the server. You need to contact your server’s provider for help on this matter. Most likely, there is not enough memory on the server.
Kind Regards
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