ISSUES

Hello,

Today we were testing payments and we discovered the following issues.
1. Customer receive mail subscription with out subscribing to receive mail after a payment, the mail is a bulk mail.
2. delay on receiving Complete order mail.
3. Google map issues. we have integrated with the Google Map API but is not functioning.

Beside those issues we have discovered , We need to define charges base and configuration on rate for the Shipment. This rate should be included in checkout for shipment charges.

Thank you

Hello,

1,2. Could you please check these issues on the default WordPress theme (e.g Storefront)? Just to check whether the issue is with our theme or not.

3. Please disable all plugins that are not related to our theme and provide login access for your site’s WordPress admin panel so I can check the issue on your side.

I await your response.

Kind Regards

Hello ,

We have tried with the steps you have recommended , We have checked if the issues is with default WordPress and we could not identify the issues with the default.

We have disabled all plugin. I will also request again to define charges base on shipment and standard.

Thank you

Hello,

Please provide login access for your site’s WordPress admin panel so I can log in and check what is wrong on your side.

I await your response.

Kind Regards

Hello ,

Please find below the login credentials.

I have developed a custom payment plugin. The payment API is successful AND THE ORDER IS COMPLETED but the link is not redirecting to Thank you page.

Receiving this error :Error processing checkout. Please try again. can you help me please

[Luke Nielsen]

Hello,

1. On the default theme, you have the same issue: https://prnt.sc/2b0miSmJvKwl. It means that this issue is not related to our theme.

2. I have visited your website and found an error in console related to Google MAP.

Please read the following article for help:

https://console.cloud.google.com/project/_/billing/enable

Kind Regards

• This reply was modified 3 years ago by Luke Nielsen.
• This reply was modified 3 years ago by Luke Nielsen.

Hello,

Thank you for your support, We have resolved all the issues except the Map.

Warm regards

Hello,

You can try embedding the MAP instead and check how it will work.

Please read the following article for help:

https://www.wpbeginner.com/wp-tutorials/how-to-add-google-maps-in-wordpress/

Kind Regards

Hello

Embedding the MAP is working.

Thanks for your supporting

Hello,

I’m glad we managed to sort this out.

If there’s anything you need, please write me or another member of our help desk team.

We’re here for you!

Kind Regards

[Author]

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