Issues Importing Prebuilt Websites
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I purchased the theme but I am having issues importing prebuilt websites with the following error message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”
I have increased the timeout limit to more than 300 seconds; in fact, I set it to 0(no limit), yet the problem persists. No single prebuilt child website got imported. They have all stopped at 15%.
Kindly help.
Thanks.
Hello,
First, increase all these https://prnt.sc/ppKKHanq03Gq red values on your server, then recheck the issue and let me know.
I await your response.
Kind Regards
Hello Luke Nielsen,
I have been able to import a child theme after making the recommended changes. I will get in touch if anything else.
Thanks.
Hello,
We are pleased to hear that you were able to successfully import a child theme after adjusting the suggested server settings. Should you encounter any other issues or need further assistance in the future, please don’t hesitate to reach out.
Kind Regards
Hello,
All the recommended values have already been increased and verified – unfortunately, the issue still persists.
Looking forward to your further guidance.
The website that you mentioned above has the import – https://prnt.sc/I-Vb6phalUfe -> https://prnt.sc/QoIGhzHBA2MP
If you want to change the import to another one, let me know the name of that prebuilt website and I will try to reimport it on your end.
Kind Regards
Hi,
I have a live website as well as two staging environments: staging2 and staging3.
To safely test the theme, I first imported and customized the Woodmart child theme on staging2 – and everything worked correctly there.
Now, I’m trying to perform the “Importing Prebuilt Website” step on staging3, but unfortunately, I’m unable to complete it due to the issues described earlier .
Could you please help me resolve this so I can properly finish the demo import on staging3?
Thank you in advance for your support.
Send access to the staging3 website, please.
Thank you in advance.
Kind Regards
Hi Luke,
I’m trying to import the Furniture 2 demo:
https://woodmart.xtemos.com/furniture2/
A lot of 3rd party plugins block the correct importing. While disabling the 3rd party plugins, the access stopped working. Please update it so I can reimport the dummy content.
Kind Regards
I’m afraid the issue isn’t caused by the plugins. I just tried reimporting the furniture2 demo after you disabled the plugins, but unfortunately, it still stops at 80% and doesn’t complete.
Contact the server support and ask them to recheck the PHP Time Limit value, as it seems that the value is around 60s – https://prnt.sc/xzflcMtIkI-d
Also, send me the error log from your server.
Kind Regards
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