Issues with Chamevo (formerly Fancy Product Designer)

Hey!

In the past Woodmart was 100% compatible with the very popular product customizer plugin “Fancy Product Designer”. Meanwhile the developers relaunched their tool as “Chamevo” and released a complete new version. See here: https://chamevo.com/de/blog/the-future-of-fancy-product-designer-your-path-to-chamevo/

Unfortunately as with the new version, Woodmart is breaking some functionality. The following issues occur when using Chamevo with Woodmart (tested with Storefront and the issues are gone, so definitely an issue with Woodmart).

When customizing a product with Chamevo and you want to add it to the cart in a quantity other than 1, still only 1 unit is put in the cart.

On the cart page, there is no possibility to change the quantity for products designed with Chamevo

Cart quantity however can be changed in the minicart. But if you go to the regular cart page afterwards, the amount reflects the quantity, but it still displays only 1.

Here’s a video of the issues:
https://lumiqy.de/Chamevo-Issues.mp4

Can you please restore full Woodmart compatiblity with this plugin as it was when it still was called Fancy Product Designer?

Thank you.

Kind regards
Marco

Hello,

Could you please send us a screenshot of how it looks with the default WordPress theme on your website? Also, send us your admin access so we can switch between themes also and see what is the difference.

Best Regards

Hello Aizaz,

Of course, but actually there’s even no need to switch to Storefront. The issue only occurs for products which can be customized with Chamevo, all other products are working fine.

Here’s another video which shows the difference:
1st product = no Chamevo = working fine
2nd product = Chamevo product = not working
https://lumiqy.de/Chamevo-Issues_2.mp4

Login credentials in the private area.

Thanks
Marco

Hello,

Can you please share the FTP logins with the host so I can check and solve the issue?

Best Regards.

Sure, see private area.

Hello,

We are aware of the issue and have identified the root cause. Unfortunately, we do not currently have a quick fix available. We are working on a proper solution, which is planned to be included in one of our upcoming updates. We appreciate your patience and understanding.

Best Regards

And what timeframe are we talking about?

Hello,

There will be an update within a week.

Best Regards.

Sounds good, thank you.

Hello,

You’re Most Welcome!

Thanks for your understanding.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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