Home Forums WoodMart support forum Issues with ” Terms and Conditions ” Missing in some screens.

Issues with ” Terms and Conditions ” Missing in some screens.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #504578

    ingenuitor
    Participant

    Dear Team,

    When utilizing the standard checkout process, the Terms and Conditions are appropriately displayed, as illustrated in the following image:

    However, when creating an order on behalf of the customer manually, the Terms and Conditions fail to appear. The only viable solution under such circumstances is to disable the Terms and Conditions option during the checkout process. It is important to note that we are currently using the standard template and have not incorporated any custom blocks at this juncture, suggesting that this issue likely affects all users.

    This is the view that a customer encounters upon attempting to complete a checkout using the link provided in their email:

    Here is the hyperlink that customers will click on to access the aforementioned page:

    This behavior is observed when we manually generate orders within the administration panel, which is a standard practice in WooCommerce:

    To address this issue promptly, we propose setting the Terms and Conditions option to “No page set” as a temporary workaround.

    We kindly request your assistance in resolving this missing element and updating the code with an appropriate patch. We appreciate your attention and support in rectifying this matter.

    Thank you for your time and cooperation and all the best in your day…

    #504676

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Kind Regards

    #504818

    ingenuitor
    Participant

    Dear Luke Nielsen,

    We kindly request that you perform a personal evaluation of this matter. As per our extensive testing, the issue has not manifested itself on any other themes.

    Thank you for your time and cooperation and all the best in your day…

    #504858

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)