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Issues with the website after updating the theme

Viewing 17 posts - 31 through 47 (of 47 total)
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  • #528809

    da
    Participant

    10. Same problem on a mobile device.

    #528816

    da
    Participant

    11. I still have the problem that the text in the slider at the frontpage takes forever to load.

    I have already optimized the website according to the possibilities with WP Rocket and followed your instructions.

    #528821

    da
    Participant

    12. Same problem as 11. with the header banner.

    #528932

    Artem Temos
    Keymaster

    Hello,

    1. 2. It seems that it is not caused by the theme. Could you please also send us screenshots of how it looks with the default theme?

    9. 10. 11. 12. Please, record a short video so we can see the problem.

    Kind Regards

    #528949

    da
    Participant

    1.2. Germanized told us, that its caused by the theme and by your offered cart layout with elementor. You dont have the same problem with your checkout layout ( the germanized code is only visible, when the right side is loading ). You dont have the problem with the default theme.

    #528959

    da
    Participant

    9.10.11.12. The problem with loading the promotion banner and the text in the slider always exists as long as the mouse is in the browser bar. If you then go into the area of the website with the mouse, it will be displayed.
    The problem with the mobile view is then the same, because you first have to scroll down to load. The first view is therefore not particularly attractive and confusing without all the information.
    I have also added the infinite loading when dropping directly into the shopping cart from the small product area.

    1.2. I have also recorded the problems.

    #528969

    da
    Participant

    13. And another question, is there any way to insert the savings (for dynamic products) in the Elementor shopping cart / checkout layout, which are displayed in the default theme?

    #529002

    da
    Participant

    14. I cant change Gallery Layout at Single Product.
    Whenever I select a different image layout, it saves in the backend but does not change on the frontend and in the product display.

    #529151

    da
    Participant

    Hello, I just wanted to ask if there is any progress ?
    My shop is at the moment under maintenance, but you can turn it of to proove all problems.

    #529197

    Artem Temos
    Keymaster

    Hello,

    1.2. Anyway, please, send us a screenshot of how it works with the default theme so we can compare it with WoodMart.

    Thank you for the video. It looks like some of the installed plugins cause the issue. Could you please temporarily disable them all so we can check?

    9-12. Try to disable the Delay JS option in WP Rocket and test how it works.

    13. Please, send us a screenshot so we can better understand what you mean.

    14. Your custom gallery design is set in your custom single-product layout. That is why this option from Theme Settings is not applied https://gyazo.com/4881fd04adc19863580878fcbbc460b5

    Kind Regards

    #529253

    da
    Participant

    1.2. You see the pictures to compare. I deactivated all plugins and it was still there.

    9-12. The text and the header banner was a problem with JS execution and your recommended settings for WP Rocket. Anyway, the problem with the endless rotating circle at the quick adding to the shopping art button is still there at the mobile browsers ( tested with android and iphone ). I tested it with deactivated WP Rocket, but its still there.

    13. You see the pictures to compare. At the default layout there is a crossed out price with the savings per single procust and total. And with your custom laytout, its not there.

    14. Thank you, got it.

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    #529256

    da
    Participant

    13.

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    #529258

    da
    Participant

    1.2. the problem with the shppping cart and your layout is still there.

    #529269

    Artem Temos
    Keymaster

    1.2. 13. It looks like the plugin adds its custom content using the standard WooCommerce hook. When you create a custom layout with Elementor it doesn’t contain any default elements and hooks. It contains only those elements that you added with Elementor manually.

    We have a special “Hook” element in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help. https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    9-12. Please, deactivate all plugins that are not related to our theme temporarily.

    Kind Regards

    #529313

    da
    Participant

    1.2.13. I managed to insert Germanized Pro short codes to the single page layout and it works. However I still have the problem with the double content at teh shopping cart and I tried out all hooks, but it was not possible to magage it. The problem is still there and there is no hook for the savings.

    #529323

    da
    Participant

    9-12. I deactivated and activated them and the problem ist still there.

    And again to mention 1.2.13. :
    I read in another thread that your theme is fully compatible with Germanized and doesn’t cause any problems, but there are some.
    The custom layouts are also yours, I didn’t design them and they also come with the theme.

    #529344

    Artem Temos
    Keymaster

    We don’t see a problem with your shopping cart. Here is a screenshot https://gyazo.com/b0e6444e197c5c047b028a70bdfb1344

    As for the add to cart issue, please, keep all plugins that are not related to our theme temporarily turned off.

Viewing 17 posts - 31 through 47 (of 47 total)

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