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Issues with updating Woodmart Theme

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  • #621919

    myoneaddress
    Participant

    Hello, I sent a message yesterday about an issue with updating the Woodmart theme I bought 5 months ago, but I haven’t received a reply.
    Every time there’s an update, I can’t update the theme in the normal way. I’ve to delete the old version and manually upload the new one. This is already causing some loss of customisations and small amounts of data.
    Can you please let me know how to fix this? I’d prefer an option other than manually uploading the theme, as I’ve been doing this since I bought it.
    I look forward to hearing from you soon.

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    #621926

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

Viewing 2 posts - 1 through 2 (of 2 total)