Home Forums WoodMart – Premium Template Items won't stay in shopping cart

This topic contains 19 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 3 years, 11 months ago.

Viewing 20 posts - 1 through 20 (of 20 total)
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  • #22658

    I’ve done a clean install of this theme with no additional plugins, no demo/dummy data, and no customizations. It’s basically been installed straight out of the box but it is not working.

    I’ve created only one simple product and have tried to add it to the shopping cart, but it will not stay in the cart. Within seconds, the item disappears from the cart. If I try to add additional quantities, it still remains at “1” qty in the cart.

    Any ideas or suggestions would be helpful. Thank you.

    Private Content Hidden
    #22667

    Hello,

    Thank you for using our theme for your website and contacting us.

    Could you please check if your shopping cart page works correctly with the default theme? Temporarily switch to default WordPress theme to understand is it our theme issue or not.

    Regards

    #22741

    Actually, I tried switching back from Woodcart to the default WordPress theme and the website ended up having an HTTP 500 error that I had to contact the web server tech support for. They said there is an issue with the Woodcart Core plugin causing this error:

    Are you able to help?

    Private Content Hidden
    #22742

    I managed to switch back to the default theme and adding products to the cart is working now. I think there may be an issue with the AJAX code, perhaps? Is there a way to turn off the AJAX shopping cart features?

    Private Content Hidden
    #22752

    Could you please provide us your admin access so we can check ourselves?

    #22785

    bn86
    Customer

    This is happening to me too. Is there a solution?

    Private Content Hidden
    #22786

    bn86
    Customer

    You can add a product to the basket, but when you add another product, the first product disappears, replaced by the second one.

    #22806

    Hi,

    Did you check how it works with default WordPress theme? Could you please provide us your admin access so we can take a look?

    Regards

    #22820

    Yes, it does work with the default WordPress theme. I’ve copied the admin info here for you:

    Private Content Hidden
    #22841

    We just tested your website and was able to add more than one item to the shopping cart without any problems. See screenshot https://gyazo.com/4095ce9439d1e09abe67e9c694268b07

    Regards

    #22895

    bn86
    Customer

    Are you seeing the problem on my site? I can only add multiple products to the cart when logged in..

    #22896

    Hi,

    We asked you to check how it works with default WordPress theme. Could you please provide us your admin access so we can take a look?

    Regards

    #22899

    bn86
    Customer

    Thanks. I appreciate your help.

    Private Content Hidden
    #22900

    We tried to activate a default WordPress theme and now gets an error. Could you please provide us your FTP access so we can check what is wrong there?

    #22901

    bn86
    Customer

    I found this as well. I’m not sure why it’s started doing this.

    Private Content Hidden
    #22902

    Are you able to disable cache on your website?

    #22903

    bn86
    Customer

    I’ve disabled varnish. Does that help?

    #22904

    Yes, now it works correctly.

    #22907

    bn86
    Customer

    Great, thanks! Is this something my host can fix, so I can still use varnish?

    #22921

    I guess your hosting should help you since it is not just about our theme but about WordPress sites in general so it should have some solution.

    Regards

Viewing 20 posts - 1 through 20 (of 20 total)

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