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JS conflict Error

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  • #552973

    jagannath.m
    Participant

    Hello,

    I am getting the following error in the admin panel of https://shrigurunanakdevlibrary.com/

    “The header builder cannot be loaded correctly. Probably, there is some JS conflict with some of the installed plugins or some issue with the header builder script. Check your JS console to debug this. Try to disable all external plugins and be sure that you have the latest version of the theme installed and then check again.”

    I am getting this error in the admin panel when I clickn on Woodmart >> Header builder.

    Many features are not working and plugins are not functioning as expected. Example: In the homepage no tabs are working unders falgship products display. Also content is not shown for two plugins in the homepage. I am unable to upload any new theme etc.

    Can you help us to resolve JS conflict issue?

    Best Regards,
    Jagannath

    #553053

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    #553239

    jagannath.m
    Participant

    I have disabled all the plugins. I have also installed WP file manager, which can be used as a FTP for editing any theme files.

    Best Regards,
    Jagannath

    #553269

    Artem Temos
    Keymaster

    We see a lot of errors on your website https://gyazo.com/5653e6e45be89ce8a9ff079b84faa59b
    It looks like some JS files are corrupted or missing. We also checked with other themes, and errors appear there as well. It means that this issue is not caused by the WoodMart theme.

Viewing 4 posts - 1 through 4 (of 4 total)